As a client of mosaic animal health center, you have the right to:
Quality veterinary Care
Expect your pet will receive knowledgeable and advanced veterinary care from our experienced and dedicated team.
Respectful and Compassionate Interactions
Be treated with professionalism, compassion, and respect, free from discrimination.
Clear Communication
Receive clear and accurate information about your pet's diagnosis, treatment options, and prognosis, helping you make informed decisions.
Financial Transparency
Be provided with a clear picture of the costs for recommended treatments and offered alternative options if needed.
Privacy and Confidentiality
Trust your personal and pet's medical information will be kept confidential, except where disclosure is required by law.
Safety and Cleanliness
Expect a clean and safe environment for both you and your pet during your visits.
Timely Service
Be informed promptly if there are delays in your appointment and offered alternatives if necessary.
Feedback Opportunities
Provide positive or constructive feedback to help us improve our services.
Client Responsibilities
IN PARTNERSHIP WITH MOSAIC ANIMAL HEALTH CENTER, WE ASK ALL CLIENTS TO BE RESPONSIBLE FOR:
Respectful Collaboration
Treating our staff, other clients, and their pets with respect, compassion, and honesty.
Honest Communication
Providing accurate and complete information about your pet's health and history to help us deliver the best care possible.
Engaging in Care Decisions
Participating in your pet's care decisions by asking questions, expressing concerns, and following up on treatment plans.
Acknowledging Uncertainty in Medical Care
Recognizing veterinary medicine, like human medicine, can involve uncertainties, and understanding not all treatments are guaranteed to be effective.
Compliance With Policies
Following our clinic's operational and administrative protocols, including leashing your pet, adhering to visitation rules, and respecting our schedule.
Appointment Punctuality
Arriving on time for your appointments and notifying us in advance if you need to cancel or reschedule.
Financial Responsibility
Making timely payments for services rendered, understanding our ability to provide care depends on covering these costs.
If you're experiencing an emergency outside our normal business hours, please contact:
